8all

8all Support

Version 1.0, effective 30 October 2026.

Write to us at illusionistofcoding@gmail.com. We answer privacy requests within the legal time limit, which is one month, and other requests as soon as we can. Never send us your date of birth: we don't need it.

8all is an app by illusionistofcoding, Alessandro Sisto, via peschiera 36, Adria (RO), P.IVA 01690720295. Terms of Use · Privacy Policy.

1. How do I restore my purchases?

  1. Open 8all with the same Apple or Google account you bought with.
  2. Go to Settings › Subscription › Discover 8all PRO and tap Restore purchases. The button is also at the bottom of the Shop.
  3. PRO and the items you bought come back within seconds. You need an internet connection.

8all has no accounts: purchases made on iPhone don't move to Android, and the other way round.

2. I bought something but I don't see PRO or my item

  • Check your connection and tap Restore purchases (question 1).
  • If the payment shows as «pending», PRO turns on when the store confirms it.
  • If it still doesn't work, write to us with the store's order number (question 6). Never send us card details.

3. How do I cancel my subscription?

You cancel through the store, not in the app. Uninstalling 8all does not cancel the subscription.

  • iPhone: Settings › [your name] › Subscriptions › 8all PRO › Cancel Subscription.
  • Android: Google Play app › profile icon › Payments & subscriptions › Subscriptions › 8all › Cancel subscription.
  • With an active subscription, 8all also has Manage subscription (Settings › Subscription), which usually opens the same store page.

PRO stays active until the end of the period you already paid for. During the free trial, cancel before it ends so you aren't charged: on the App Store, at least 24 hours before.

4. How do I ask for a refund?

Apple and Google handle payments, and therefore refunds:

If something didn't work, do write to us: we'll help you work out what happened.

5. How do I delete my data?

Almost everything stays on your phone, and you delete it yourself:

  • Birth details and signs: Settings › Your signs, then «Delete birth details» (and there «Keep only my signs» or «Delete everything») or, if you only have signs, «Delete my signs». «Delete everything» also deletes all saved forecasts (if at least one was written with your signs), the Journal days written with your signs and the Ask the ball record. «Keep only my signs» also deletes the forecasts of your birthday and the «Happy birthday» achievement.
  • Usage statistics: Settings › Privacy › turn off «Stats & crash reports». The app stops sending them and deletes the statistics identifier and any unsent reports from the phone.
  • Everything else (the streak, the Journal days written without the zodiac, achievements, rewards, settings): «Delete everything» doesn't touch them, except the two achievements that depend on your rising sign and your date of birth. To delete them, uninstall the app. Uninstalling doesn't delete the anonymous purchase identifier in Google Block Store (Android) or, on iPhone and if you turned statistics on, the identifier Firebase may leave in the Keychain; and on iPhone settings, purchase information and Firebase data may stay in your iCloud or computer backups. Birth details, signs, saved forecasts, the Journal, the streak, achievements and the Ask the ball record never end up in backups.

For the data held outside your phone:

  • Purchases (RevenueCat): write to us with your order number (question 6) and we delete the record of your purchases. Your purchases stay valid with the store, and «Restore purchases» brings them back.
  • Statistics (Firebase): we can't tell whose they are, because they use a random identifier. Turning the switch off deletes that identifier from your phone; data already sent is deleted automatically at the end of the retention period.
  • The forecast text downloads: Google keeps the IP address of the requests for a few months and we don't receive it, so we can't link it to you.

The details are in the privacy policy.

6. Where do I find the order number?

  • App Store: in Apple's email receipt («Order ID»), or at https://reportaproblem.apple.com.
  • Google Play: in Google's email receipt («Order number»), or in the Google Play app › profile icon › Payments & subscriptions › Budget & history.

7. My signs are wrong

Go to Settings › Your signs and tap «Edit» on the row to fix. Without your birth time the rising sign can't be worked out: you can pick it yourself or leave it empty. You can also play without the zodiac.

8. Why does 8all ask for my year of birth?

Only to know whether you can turn on usage statistics: you need to be 14 in Italy and the United States, and 16 elsewhere. The phone keeps only the result, not the year. You can answer «I'd rather not say»: statistics stay off and the app works just the same.

9. Are the answers and forecasts true?

8all is for entertainment only: it's a game, not advice. It makes no predictions about health, money, work or legal matters.

The Daily Forecast texts are AI-generated: every day an artificial intelligence model writes them outside your phone, one text for each sign, and before they reach the app they go through automatic checks, not through a person's reading. The texts included in the app, which it uses when it is offline, are AI-generated too. No data of yours reaches the AI.

If statistics are on, beside «Share» you can say whether you liked today's text: the vote tells us only the vote and the language of the texts, never which text or your sign.

If a text seems wrong or offensive to you, tap Report this text under the forecast: your email app opens with an email to us, holding only the date of the forecast and the language of its texts. You write what is wrong and send it, if you want. Without an email app, write to illusionistofcoding@gmail.com with the date of the forecast.

10. Why does the ball sometimes answer with a question?

After many questions in a few hours the ball rests: for a while, instead of a message, it gives you back a question. Then it starts answering again by itself, without you doing anything. The limit is the same for everyone: it can't be bought and PRO doesn't change it.

11. Why is my forecast the same as a friend's?

The Daily Forecast texts that come from the internet are the same for everyone with the same Sun sign, and so is the card's rarity: if your friend has your sign, they read the same text as you. The sky note, which follows the phone's date, and the texts the app uses when it is offline can differ. If you play without the zodiac, you read the texts for Aries.